warranty information

warranty

Lancaster Legacy Limited Lifetime Warranty

Limited Lifetime Warranty

True Wood Furniture LLC warrants the manufacture of all its furniture products to be free from defects for the lifetime of the original owner, subjected to normal use, after the date of purchase and receipt of the Purchaser. This warranty does not cover upholstery fabrics nor damages which result from neglect, abuse or acts of nature, damage or wear to any swivel mechanisms, normal wear and tear, exposure to extremes in temperatures or humidity, water damages due to immersion, fading or discoloration in finish over time, scratches, blemishes or slight color variations in wood grain, minor size variations, unauthorized repairs, alterations or misuse of the item, breakage or scratching of table tops.

Chairs, bar stools, and settees are intended only for seating. Tables are to be used only for dining. Chinas and buffets are intended to be used only for storage and display. Any other use could be harmful and will invalidate this warranty.

Should service under this warranty be needed, the Purchaser must contact the dealer from which the item was purchased and return the item to that dealer.

True Wood Furniture’s obligation, under this limited warranty, at the option of True Wood Furniture, is to repair if possible or replace the product with an equal type if available, within ninety days from the receipt of a written recommendation from the dealer or factory representative, and only if the product is found to be defective under normal household use and service.

Repairs and/or replacements under this warranty will be made solely by True Wood Furniture and in its sole discretion authorizes, at no charge to the Purchaser. If the dealer or representative finds it necessary to return the product to the factory, all packing and shipping costs will be charged to the Purchaser. The Purchaser will pay any and all costs for delivery to and from the dealer.